Return & Refund Policy

1. Returns & Exchanges

We accept returns under the following conditions:

You may request a return within 30 days of delivery for items that are new and unopened
A clear photo of the unopened product must be provided within 30 days of receiving the item
Custom-made items and final sale products are non-returnable and non-exchangeable

We kindly ask customers to ensure items meet these conditions before submitting a return request.

2. Order Cancellation

Orders can be cancelled free of charge within 24 hours of placement. Please contact our customer support team at service@shellcraftart.com to request a cancellation. Once the order has been shipped, it cannot be cancelled.
If you wish to return the item after it has been shipped, you may do so within 30 days of delivery, provided the item is in its original condition.

3. Customer Support

If you have any questions or encounter any issue with your order, our support team is here to help.

Email: service@shellcraftart.com
Tel: (516)-597-7713
Business Address: 129 S CREST WOOD DR BILLINGS, MT 59102

Since our products are fragile items, if you receive a defective, damaged, or incorrect item, please contact us within 7 days and provide clear photos of the product and its packaging so we can assist you promptly.

4. Return Shipping Address

All approved returns should be sent to our official return facility:

129 S CREST WOOD DR
BILLINGS, MT 59102
United States

Please make sure the return is authorized before shipping any items back.

5. Return Shipping Costs

We handle return shipping based on the reason for return:

Customer remorse (e.g., changed mind, no longer needed):
The customer is responsible for the return shipping cost.
Defective, damaged, or incorrect items:
If the issue is confirmed, we will cover the return shipping cost and provide a prepaid return label whenever possible.
We do not charge any restocking fees under any circumstances.