Privacy Policy

At Shellcraftart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how you may contact us regarding your personal information.

1. Information We Collect

We may collect the following information when you visit our website, place an order, contact us, or use our services:

Name
Email address
Phone number
Shipping and billing address
Order details and purchase history
Payment status and transaction information processed by third-party payment providers
Device, browser, IP address, and website usage information
Marketing preferences, if you choose to subscribe

We do not store your complete credit card information.

2. How We Use Your Information

We use your information to:

Process, confirm, and fulfill orders
Provide shipping updates and customer support
Respond to questions or service requests
Improve our website, products, and services
Send order-related communications
Send promotional emails only where permitted or where you have subscribed
Prevent fraud, unauthorized transactions, and misuse of our website
Comply with applicable legal, tax, and business obligations

3. Payment Security

Payments are securely processed through trusted third-party payment providers.

We do not store your complete credit card information.

Payment information is handled by the payment provider used at checkout. We may receive limited transaction details necessary to confirm payment, process orders, prevent fraud, and provide customer support.

Personal information submitted through checkout is handled through secure, SSL-protected pages.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality, remember shopping cart activity, improve browsing experience, analyze website traffic, and personalize content.

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Third-Party Services

We may share limited information with trusted service providers only when necessary for them to perform services on our behalf, including:

Payment processors
Shipping carriers
Order fulfillment providers
Email and customer support platforms
Marketing and analytics platforms
Website platform, hosting, and security providers

These service providers are only given information necessary to perform their services.

We do not sell your personal information or contact information.

6. Marketing Communications

If you subscribe to our marketing emails, we may send you promotional messages about products, updates, or offers.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

7. Data Protection

We implement reasonable administrative, technical, and physical security measures to help protect your personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of online transmission or electronic storage is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfill orders, provide customer support, maintain business records, prevent fraud, and comply with legal, tax, or accounting obligations.